Last updated: 4 November 2026
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DigiMuse AI Solutions ("DigiMuse", "we", "us" or "our") DIGIMUSE (PTY) LTD (2026/744619/07) provides digital marketing services, Google Business Profile optimisation, online reputation and review management, social media marketing and content creation, AI-powered tools and business automation solutions to South African businesses.
By using our website, submitting an enquiry or form, or engaging our services, you agree to the terms that apply to your use of our website and services. If you do not agree, please do not use them.
The information on this website is provided for general informational and marketing purposes. You agree to use this website lawfully and not to misuse its content, forms or functionality.
We make reasonable efforts to keep information accurate and up to date, but we do not guarantee that website content will always be complete, current or error-free.
DigiMuse may offer a complimentary Google Business Profile (GBP) optimisation or audit. The scope of the free service will be communicated to the client and may include reviewing and updating eligible profile information, where access and authorisation have been provided.
The free service does not automatically include ongoing management, paid advertising, website development, booking integrations, promotional campaigns or other additional services unless expressly agreed.
Clients are responsible for providing accurate information and granting the access or permissions needed to complete the agreed work. We will not knowingly make changes without appropriate authorisation.
This section applies when you sign up for our social media content service (the "Program").
4.1 What the Program includes
The Program covers the platforms, content types and volume of content agreed with you in writing, for example in your proposal, invoice, onboarding form or confirmation message [for example: number of posts per week, platforms, and whether captions, graphics and scheduling are included]. Anything not listed is not included unless we agree to it in writing.
4.2 Getting started
To begin, you complete our onboarding form and give us the information, brand materials and account access we need. Our start date and posting schedule depend on receiving these promptly. Delays in providing them may delay your content, and we are not responsible for delays caused by missing or late information.
4.3 Approvals
On the onboarding form you choose how content is approved:
Approve the weekly plan before it goes out: we send you a plan and publish once you approve it.
Approve every post: we publish each post only after you approve it.
We post without approval: we publish content without asking you first. By choosing this option, you accept that content will go live without your prior review. You can change this option at any time by telling us in writing.
Where you have chosen to approve content, we will not publish anything you have not approved. If you do not respond within [number] working days, we will [hold the content until you respond / publish the content as planned], and this may affect your posting schedule.
You are responsible for checking that approved content is accurate, including prices, offers, opening hours and contact details.
4.4 Your content and materials
You keep ownership of the logos, photos, text and other materials you give us ("Your Materials"). You give us permission to use, edit, adapt and publish Your Materials for the purpose of delivering the Program.
You confirm that:
you own Your Materials or have permission to use them;
people shown in photos or videos have agreed to be shown in content we create and publish for you; and
Your Materials do not infringe anyone's rights or break the law.
We may ask you to remove or replace materials that we reasonably believe cause legal or platform-policy problems.
4.5 Content we create
Content we create for you for the Program (such as captions and graphics) may be used by you for your business. You may keep using it after the Program ends. Templates, design systems and tools we use remain DigiMuse's property.
Unless you tell us otherwise in writing, we may show examples of work we created for you in our portfolio and marketing, without sharing your confidential information.
4.6 Account access and ownership
Your social media accounts, pages and Google Business Profile belong to you. If we create accounts for you, we create them in your name or your business's name, and they belong to you.
To do the work, we may ask you to add us as a Partner, Admin or Manager (for example in Meta Business Suite or Google Business Profile), or to connect your pages in our CRM. We use this access only for the work you have asked us to do. You can remove our access at any time. Please never send us your passwords.
4.7 Results
We work to help you keep a consistent and professional presence online. We cannot guarantee a particular number of followers, reach, enquiries, bookings, sales or revenue.
4.8 Advertising spend
Paid advertising and boosted posts are not part of the Program unless agreed separately. Any advertising budget is paid by you directly to the platform.
4.9 Fees and payment
Fees, billing dates and payment methods are as agreed with you before the work begins [for example: monthly fee of R[amount], payable in advance by [date / method]]. If a payment is overdue, we may pause the Program until it is paid.
4.10 Ending the Program (After a sign-up)
Either of us may end the Program by giving [30] days' written notice. When it ends:
we stop creating and publishing content for you, and cancel any scheduled posts you ask us to;
you remove our access to your accounts (we will also remove ours where we can); and
you remain responsible for fees owed for work already done.
trial excluded and can be stopped at any time.
We may end the Program immediately if you seriously breach these terms or ask us to publish unlawful, misleading or abusive content.
Our services may include review-request systems, reputation management, review response support, social media marketing and related digital marketing activities.
We aim to help businesses improve their online presence and customer engagement. However, we cannot guarantee a particular number of reviews,
a specific star rating, higher search rankings, increased sales, leads or revenue.
Reviews must be genuine and handled in line with the relevant platform's policies. We do not offer fake reviews, guaranteed positive reviews or other practices intended to manipulate ratings.
DigiMuse may design or configure custom AI-powered features and business automations according to a client's requirements. We may also use AI tools to help draft or prepare content.
AI-generated content and automated outputs may occasionally be inaccurate or unsuitable. Clients should review important outputs before relying on them or publishing them. Custom development, integrations and ongoing support may be subject to a separate written agreement.
Our services may rely on third-party platforms, including Google, Facebook, Instagram, TikTok, LinkedIn, WhatsApp and other software providers, including our CRM and automation platform.
These platforms operate independently and may change their features, policies, availability or eligibility requirements. DigiMuse cannot guarantee uninterrupted availability or control decisions made by third-party providers, including account or profile suspensions, content removal, changes to reach or changes to search visibility.
Clients remain responsible for complying with the terms and policies of the platforms they use.
Any paid service, optional upgrade or ongoing management package is subject to the pricing, scope, payment terms and conditions communicated and agreed with the client before the work begins.
No additional paid work will be undertaken without the client's agreement. Applicable consumer rights, and cancellation or refund requirements, remain unaffected by these terms.
Clients agree to provide accurate business information, obtain any necessary permissions, and make sure that material supplied to DigiMuse may lawfully be used for the requested work.
Clients are responsible for reviewing and approving business information, marketing content and other materials where approval is requested.
We handle personal information in line with our Privacy Policy and applicable South African data-protection laws, including the Protection of Personal Information Act 4 of 2013 (POPIA).
Please read our Privacy Policy for how personal information is collected, used, stored and protected: https://go.digimuse.co.za/privacy-policy
Unless otherwise agreed in writing, website content, branding, designs and materials created or supplied by DigiMuse remain subject to applicable intellectual property rights.
Clients remain responsible for making sure that materials they provide, including photographs, logos, text and customer data, may lawfully be used for the intended purpose. Ownership and permitted use of custom deliverables may be set out in the relevant service agreement. Section 4 explains ownership for the Program.
To the extent permitted by applicable law, DigiMuse is not responsible for losses arising from third-party platform changes, service interruptions, inaccurate information supplied by clients, content published in line with a client's chosen approval option, or decisions made by clients based on general information or AI-generated outputs.
Nothing in these terms excludes or limits any liability, warranty or consumer right that cannot lawfully be excluded or limited under applicable South African law.
These terms are governed by the laws of the Republic of South Africa. If a problem arises, please contact us first so we can try to resolve it directly. Disputes that we cannot resolve will be dealt with by the courts of the Western Cape
We may update these Terms of Service from time to time. The latest version will be published on this page with its updated date. Changes apply from the date shown, subject to applicable law and any existing agreement with a client.
For questions about these Terms of Service or our services, please contact DigiMuse AI Solutions:
Email: [email protected] Phone: 066 211 7500 Website: https://go.digimuse.co.za/