DigiMuse Privacy Policy
Effective date: 4 November 2026
1. Introduction
DigiMuse AI Solutions ("DigiMuse", "we", "us" or "our") DIGIMUSE (PTY) LTD (2026/744619/07) respects your privacy
and is committed to protecting your personal information.
This Privacy Policy explains what information we collect when you use our website, respond to our advertising,
complete one of our forms, or use our services. It explains why we collect it, how we use it, who we share it with,
and what rights you have under the Protection of Personal Information Act 4 of 2013 ("POPIA").
We are the "responsible party" for the personal information described in this policy.
2. Information We Collect
Depending on how you deal with us, we may collect:
Contact and business details
Your name, role in the business, phone number (and whether it is on WhatsApp) and email address
Business name, trading or registered name, industry, physical address or service areas, trading hours and website
Information for our services
Links to your Facebook, Instagram, TikTok, LinkedIn and Google Business Profile accounts
Your logo, brand colours, tone of voice and brand preferences
Photos and other images you upload, which may show people
Information about your customers, services, products, promotions, competitors, and what you want us
to include or avoid in your content
Your preferences for how you approve posts
Review and reputation information
Your Google Business Profile or Google review link, and publicly available information from that profile
Information from social media advertising
When you respond to one of our Facebook or Instagram adverts or lead forms, the details you submit are passed
to us through Meta's advertising tools and our systems
Technical information
Browser type, device information and general website usage information, including through cookies
Anything else you choose to give us when you communicate with us.
We do not ask for your passwords. Please never send us passwords through a form, email or message.
3. How We Use Your Information
We use your information to:
Respond to enquiries and requests
Set up, create, schedule and publish social media content on your behalf, and manage your CRM or
related tools where you have asked us to
Prepare and deliver your Free Review Audit and Google Business Profile services
Communicate with you about our services, including to request approvals and send instructions
Provide, improve and manage our services
Invoice you and keep business and accounting records
Protect our website and systems against misuse, fraud or unauthorised activity
Meet our legal obligations
We will not use your personal information for unrelated purposes without a lawful basis.
4. Photos and Images of People
If you upload photos or images that show people (for example, your team or customers), you confirm that those
people have agreed to be shown in content we create and publish for you.
If a person in a photo asks for it to be removed, tell us at the email address below.
We will stop using that image in future content and remove it from your accounts where we can.
We cannot control copies already shared or saved by others.
5. Access to Your Accounts
To deliver our services, we may ask you to give us access to your business accounts, for example as a
Partner or Admin in Meta Business Suite, a Manager on your Google Business Profile, or through your CRM.
We only use this access to do the work you have asked for.
You remain the owner of your accounts, pages and content.
You can remove our access at any time. We will also ask you to remove it when our services end,
if you have not already done so.
6. Marketing Communications
We may contact you by email, WhatsApp, phone or SMS about our services, offers and business updates:
where you have asked us to, or given your consent, or
where you are an existing client and the communication relates to similar services,
and you have not opted out.
You can opt out of direct marketing at any time by replying "STOP", using the unsubscribe link,
or emailing us.
Service messages, such as post approvals, onboarding instructions and account notices,
are different from marketing.
We may still send them while you are a client.
7. Sharing Your Information
We do not sell your personal information.
We share information only where needed, with trusted service providers and platforms that help us run our business
and deliver our services. These may include:
Meta (Facebook and Instagram), including for advertising and lead forms, and for publishing content on your behalf
Google, including Google Business Profile
HighLevel (HighLevel / LeadConnector), our CRM, forms and automation platform
Other tools for website hosting, email and messaging, scheduling, design, analytics, payments and other media or tools
that might arise in the future and which is needed to conduct business.
We may also disclose information if the law requires it, or to protect our rights or those of others.
These providers process information on our behalf or under their own privacy policies.
We take reasonable steps to make sure they handle your information securely and in line with the law.
8. Where Your Information Is Stored (Cross-Border Transfers)
Some of our service providers, including Meta, Google and HighLevel, store or process information on servers outside
South Africa. Where your information is sent to another country, we take reasonable steps to make sure it is protected
to a standard comparable to POPIA, for example through the provider's contractual and security commitments.
9. Google Business Profile Information
If you give us a link to your Google Business Profile or Google reviews, we may use publicly available information
from that profile to assess your online review presence and prepare your Free Review Audit. If you invite us as a
Manager, we use that access only to provide the services you requested.
This does not give DigiMuse ownership or control of your Google Business Profile.
10. How Long We Keep Your Information
We keep personal information only for as long as we need it for the purposes in this policy, or as the law requires.
When we no longer need your information, we delete or de-identify it.
11. Security
We take reasonable technical and organisational measures to protect personal information against loss, misuse,
unauthorised access, disclosure or alteration.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
If we become aware of a security compromise affecting your information, we will notify you and
the Information Regulator where POPIA requires this.
12. Your Rights
Subject to applicable law, you have the right to:
Ask what personal information we hold about you
Request access to your personal information
Request correction of inaccurate, incomplete or out-of-date information
Request deletion of information where permitted
Object to certain uses of your information
Withdraw consent where processing is based on consent
(this does not affect processing that already took place)
Opt out of direct marketing
Complain to the Information Regulator if you believe your information has been handled unlawfully
To use these rights, contact us using the details below. We may need to confirm your identity first.
Information Regulator (South Africa): inforegulator.org.za
13. Cookies and Similar Technologies
Our website and third-party services may use cookies or similar technologies to support website functionality,
understand general website usage, measure the performance of our advertising and provide our services.
You can manage or disable cookies through your browser settings.
Some parts of our website may not work properly if you do.
14. Third-Party Services and Links
Our website, forms and adverts may use third-party platforms for hosting, forms, CRM, communications, analytics,
advertising and automation. They may have their own privacy policies, and we are not responsible for how they
handle information under their own policies. We encourage you to read them.
15. Children
Our services are for businesses and are not directed at people under 18.
We do not knowingly collect personal information from children.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services,
business practices or the law. The updated version will be published on this page with a revised effective date.
17. Contact Us
If you have any questions about this Privacy Policy, want to use your rights,
or want to report a privacy concern, please contact us:
DigiMuse AI Solutions Information Officer:
Naomie Procter
Email: [email protected]
Phone: 066 211 7500
Address: Joubert Road Protea Heights, Brackenfell